Welcome to Abera US. We can't thank you enough for new customers and loyal customers as you are trusting and choosing our service. Thus, we will always try our best to bring you the best experience we can.
In addition, we apologize for letting you wait for a long time but receiving defective or wrong items due to several reasons. Rest assured that we are always here to listen to your feedback to correct our mistakes and serve you the best we can.
Defective or Damaged Items:
- We're willing to offer a replacement at no extra fee or a full refund as customer's request.
- Refunds will be issued to the original payment method that you used when placing your order.
- As advised, you should contact Customer Service within 07 days since the order is delivered. Also, please provide us with some photos of the poor-quality products, QR Code or Shipping label on the package.
- The photo or a short video needs to be taken in good natural light conditions. (Noted: Image in PDF and JPG).
Lost, Missing or Late parcel:
+ Items not arrived:
If the order has not arrived to you within 30 days since the order was placed, please contact Customer Service: email@example.com For sure, we will offer a refund or replacement right now.
+ Package Returned To Sender:
If a package is returned to the sender by the shipping courier, we will reship the package to you for free under your provided address.
+ Late or missing refunds:
If you haven’t received your refund yet after we inform you, please first double-check your bank account.
Secondly, you should contact our support email: firstname.lastname@example.org We will have a check for you as fast as possible.
If you have never got the refund, please contact your bank. Please allow the Bank 3-5 business days for the refund to reflect on your account.